Client Overview:
- A chain of restaurants offering diverse cuisine options.
- Known for its high-quality food and excellent customer service.
Challenge:
- Inefficiencies in the order-taking process leading to long wait times and order errors.
- Difficulty in managing table reservations and customer preferences.
- Lack of a cohesive platform for customers to place orders and make reservations.
Solution:
- Developed a custom mobile app with an integrated order management system.
- Included features for online ordering, table reservations, and customer preferences.
- Implemented a real-time notification system to keep customers informed about their order status.
- Provided an admin panel for staff to manage orders and reservations efficiently.
Results:
- 50% reduction in order processing time.
- 30% increase in table reservations and customer satisfaction.
- Significant decrease in order errors.
- Enhanced operational efficiency and better customer service.