Client Overview: A travel agency offering customized travel packages and experiences.
Challenge: The client experienced difficulty managing and responding to a high volume of travel inquiries, leading to missed opportunities and customer frustration.
Solution:
- Organized inquiries based on travel destinations and types of travel packages.
- Developed template responses for frequently asked questions to expedite replies.
- Provided detailed and personalized responses to specific travel inquiries.
- Coordinated with travel consultants to ensure accurate and timely information.
Results:
- Reduced response time for travel inquiries by 60%.
- Increased booking conversion rates due to prompt and informative responses.
- Enhanced customer experience and satisfaction.
- Improved efficiency in managing and tracking travel inquiries.