Client Overview: A real estate agency with multiple agents handling property listings, viewings, and client meetings.
Challenge: The client struggled with coordinating appointments and viewings across different agents, leading to missed opportunities and client frustration.
Solution:
- Centralized the scheduling process using a shared calendar system accessible to all agents.
- Implemented time-blocking strategies to ensure availability for property viewings and client meetings.
- Set up automated reminders and confirmations for appointments to keep clients informed.
- Coordinated with agents to balance their schedules and maximize efficiency.
- Reduced scheduling conflicts and missed appointments by 50%.
- Increased client satisfaction due to improved communication and reliability.
- Enhanced agent productivity, resulting in a 20% increase in property viewings and sales.