Client Overview:
- A healthcare provider offering telehealth services to patients in remote areas.
- Focuses on providing accessible and affordable healthcare solutions.
Challenge:
- Limited accessibility features for patients with disabilities.
- Difficulty in navigating the app, especially for elderly users.
- Lack of real-time communication tools for doctor-patient interactions.
Solution:
- Integrated accessibility features such as voice commands, larger text options, and screen reader compatibility.
- Simplified the app’s navigation with a user-friendly design tailored for elderly users.
- Added real-time chat and video call functionalities for better doctor-patient communication.
- Provided detailed tutorials and customer support within the app.
Results:
- 45% increase in app usage among elderly and disabled patients.
- Improved user satisfaction and positive feedback on accessibility features.
- Enhanced doctor-patient communication leading to better health outcomes.
- Wider reach of telehealth services to underserved populations.