Client Overview: An online retail store specializing in fashion and accessories for young adults.
Challenge: The client faced high volumes of customer inquiries, leading to delayed response times and decreased customer satisfaction.
Solution:
- Implemented a customer service management system to streamline inquiries.
- Created a comprehensive FAQ section to address common questions.
- Provided training for the client’s customer service team on efficient handling of customer interactions.
- Managed live chat support during peak hours to reduce wait times.
Results:
- Reduced average response time by 40%.
- Increased customer satisfaction scores by 25%.
- Notable improvement in customer retention rates due to enhanced support experience.