Client Overview:
- A healthcare software provider offering electronic health records (EHR) solutions.
- Targets medical professionals and administrative staff in healthcare facilities.
Challenge:
- Lack of detailed training materials for new users of the EHR system.
- High resistance to software adoption due to perceived complexity.
- Need for both beginner and advanced training materials to cater to different user levels.
Solution:
- Developed comprehensive training manuals for both beginner and advanced users.
- Included detailed tutorials, practical examples, and troubleshooting tips.
- Created interactive elements such as quizzes and practice exercises to enhance learning.
- Provided digital and print versions of the manuals for flexibility in training delivery.
Results:
- 60% increase in user adoption rates of the EHR system.
- Improved confidence and competence among medical professionals using the software.
- Reduced training time and costs due to effective self-learning materials.
- Positive feedback from users on the practicality and thoroughness of the training manuals.