Client Overview: A busy medical practice with multiple doctors and specialists offering a wide range of healthcare services.
Challenge: The client faced issues with double-bookings and frequent appointment cancellations, leading to inefficiencies and patient dissatisfaction.
Solution:
- Implemented a robust scheduling system to manage appointments for all doctors and specialists.
- Set up automated reminders for patients to reduce no-shows and cancellations.
- Coordinated with the medical staff to ensure availability and minimize scheduling conflicts.
- Provided patients with an online booking portal for convenient self-scheduling.
Results:
- Reduced appointment cancellations by 40%.
- Improved overall patient satisfaction due to fewer scheduling errors.
- Enhanced efficiency in appointment management, allowing staff to focus on patient care.